Everything TRIGMAZE does, explained.
Getting started, the flow builder, billing, and what to do when something breaks — organized by what you’re trying to do.
Getting started
Connect Instagram and get your first automation live.
Automations & the flow builder
Trigger types, branching conversations, delays, and integrations.
Trigger types: comments, DMs, and story mentions
What each one watches for, keyword matching rules, and priority order.
The flow builder: nodes, branching, and delays
Skip it for a single message, or design a full multi-step conversation.
Sending automation data to Google Sheets or Zapier
The webhook node: what it sends, security limits, and what happens if it fails.
Testing an automation before it goes live
Preview the full conversation without sending anything real.
Editing a published automation, and duplicating one
Live edits apply immediately — here's exactly what that means for in-progress conversations.
Live inbox
Watch conversations in real time, and take over when you need to.
Instagram accounts
Connecting, disconnecting, and what multiple accounts actually get you today.
Contacts
Tags, custom fields, segments, and opting people out.
Broadcasts & growth
One-time sends to a real audience, scheduling, and tools to grow your following.
Sending a broadcast (and the 24-hour rule)
A real, Instagram-rule-respecting one-time send.
Scheduling, cancelling, and retrying a broadcast
Exactly how the 24-hour window is checked for a scheduled send, and what cancel actually does.
Link shortener and analytics
A full link shortener with click analytics, built in.
Billing & your plan
Plans, limits, DM top-ups, payment methods, and what happens when a payment fails.
Plans, limits, and upgrading
What each plan includes, and what happens at the limit.
DM top-ups: buying extra sending capacity
A one-time purchase that never expires, and exactly when it gets used.
Payment methods, invoices, and failed payments
Paying via Razorpay, downloading invoices, and what a failed charge does.
Account & security
Change your credentials, control notifications, and export or delete your data.
Change your email or password
Both from Settings, with confirmation either way.
Two-factor authentication and active sessions
TOTP, passkeys, and reviewing where you're signed in.
Notification preferences
Three email toggles, your timezone, and what each one actually controls.
Exporting your data
A full account export, or just your Contacts list — two different tools for two different jobs.
Deleting your account
A confirmation email first, then real, immediate, permanent deletion.
Troubleshooting
Straight answers to the questions that come up most.
Why didn't my automation fire?
The most common reasons, in order of likelihood.
Common connection and sending errors
What each on-screen error means and exactly how to fix it.
Reconnecting after your connection expires
Instagram tokens expire periodically — here's what that looks like.
What happens when you delete or pause an automation
Nothing in your history disappears — here's the exact rule.
Dashboard, activity, and analytics
Where to look for what, and exactly what each number means.
Reference
Plain-language definitions for the terms used throughout TRIGMAZE.
Didn’t find it?
Contact support — no account needed. Already signed in? Settings → Contact support keeps it with your account instead.